Shipping & Delivery Policy

Free Shipping

At Levant Leather, we're pleased to offer complimentary shipping to customers worldwide. No minimum purchase, no added costs — just our handcrafted leather goods, delivered.

We currently ship to most countries worldwide, with the exception of Russia, Israel, Iran, Iraq, India, and other OFAC-sanctioned countries or destinations where we're unable to guarantee safe or reliable delivery.

Estimated Delivery Time

Standard Shipping: At Levant Leather, each product is a masterpiece, meticulously handcrafted with the finest leather craftsmanship. Our preparation process takes approximately 8 to 12 days, allowing us to infuse each item with exceptional care and precision. Once prepared, your order embarks on its journey to you, typically arriving within an additional 12 to 16 business days. This combined process means you can anticipate a total delivery time of 16 to 21 days from order to doorstep.

Ready-to-ship items may be dispatched ahead of this estimated timeline.

For bespoke pieces, our team will contact you directly by email with your specific production and delivery timeline.

Order Processing: Orders placed after 1 PM will begin processing the following business day, which may affect the overall delivery estimate.

Tracking Your Order

Once your order is dispatched, you'll receive a tracking number to follow its progress. It's your responsibility to monitor the shipment and follow up directly with the courier if any issues arise. We're not able to take responsibility for delays or returns caused by delivery issues, or for missed delivery attempts when no one is available at the address provided.

Courier Services

We work with trusted courier partners, including DHL, FedEx, and USPS, selected for their reliability in delivering your order safely and on time.

Lost Parcels

If your tracking shows your parcel as delivered but you haven't received it, please contact our customer care team and the courier within 5 working days of the delivery date shown on tracking. Claims raised after this window can't be accepted.

Once the courier confirms the loss, we'll issue either a full store credit or a replacement of your original order. Lost parcels are not eligible for a cash refund.

Refused or Returned-to-Sender Deliveries

If a delivery is refused and the parcel is sent back to the courier, it will be treated as lost, and we're unable to process a return in this case. If you'd like to return an item, please accept delivery first and follow our standard return process.

Receiving Damaged or Incorrect Orders

If your order arrives damaged, defective, or not as described, contact our customer care team within 30 days of receiving your parcel. To be eligible for a return, exchange, or refund, the item must be unused, with all original tags attached.

Undeliverable or Incorrect Addresses

Please double-check your shipping address before placing your order — once an order is dispatched, we're unable to reroute it, and address changes must be handled directly with the courier.

If a parcel can't be delivered due to an incorrect address and is returned to origin, please note that return shipping and duty costs can often exceed the value of the item itself. In these cases, we're unable to process a return, exchange, or cancellation, and the parcel may be destroyed.

Import Duties and Taxes

Customs duties and taxes are the responsibility of the customer on all international orders, as these are set by the customs authority in your destination country and are not included in the product price.

As a courtesy to our U.S. customers, we cover duty costs on your behalf — duties are prepaid by our team before dispatch wherever possible. In the rare case a duty charge is still requested at delivery, please accept the parcel, pay the courier directly, and send us a copy of the receipt. We'll reimburse you within 5–7 business days.

For all other international orders, duties and taxes are not included and remain the customer's responsibility. We recommend checking your local customs policy before ordering so there are no surprises at delivery.

Important Notes

• Please confirm your shipping address and contact details are correct before finalizing your order.
• For security reasons, we're unable to ship to APO, FPO, or PO Box addresses.
• If your order includes both customized and non-customized items, customized pieces may extend the delivery time for the full order.
• Once dispatched, orders cannot be rerouted to a different address — please contact the courier directly for any changes.

Possible Reasons for Delivery Delays

Delivery times can be affected by factors including natural disasters, public holidays, incorrect address details, customs holds, and quality control checks. In unforeseen circumstances such as global disruptions, delivery windows may be extended.

If you have any questions about your order or our shipping process, our customer care team is here to help at info@levantleather.co.uk.